Support

Write to support@mobingame.com and a person will answer, usually within two working days.

To get help faster, tell us the game name, your device and OS version, the app version from the game's settings screen, and what happened just before the problem.

My progress disappeared

Progress is saved on your device, and to the cloud if you are signed in to Game Center or Google Play Games. Sign in with the same account you used before and reopen the game. If it is still gone, email us with the game name and roughly when you last played, and we will look for the save.

I paid but did not get my item

Open the game, go to the shop and tap Restore purchases. If nothing arrives, send us the receipt from Apple or Google — the order number is enough — and we will put the item on your account.

I want a refund

Refunds are handled by the store you bought from, not by us. On iOS use reportaproblem.apple.com; on Android use the Play Store order history. If the store refuses and you think the charge was a mistake, tell us what happened and we will look into it.

I bought no-ads and still see ads

Tap Restore purchases in the shop. Ads that appear before the purchase is restored are normal; if they continue after that, email us with your receipt.

Something is broken

Send a screenshot or a short screen recording along with the details above. Crashes and blockers go to the front of the queue.

Delete my data

Email privacy@mobingame.com with the subject “Delete my data”, the game name, and the player ID from the game's settings screen. We confirm within 30 days and delete your gameplay and support records. Deleting the game from your device removes the local save but does not remove data already sent to us. What we collect and how long we keep it is set out in the privacy policy.

Business, press and publishing

Not a player question? hello@mobingame.com.